The customer may be upset or disappointed about not receiving their purchase and this is your opportunity to show them you will do everything you can to make sure they receive it quickly. When customers contact you because they haven’t received a product they’ve purchased, send them this type of email shortly after they’ve notified you. You can download all customer service response templates for free by clicking below.ĭownload Customer Service Response Templates 1. Having all of these templates in one place will help you start a library of customer service response templates you can customize for your business and use as part of your account management strategy. Your company wants to respond to a positive online reviewĭownload Customer Service Response Templates You need to respond to a negative online review Use this when there’s a request to explain featuresĪ customer is upset and sends you a complaint You receive questions about pricing and payment options You’re working on a request that’s not yet resolvedĬommon questions that you’ve created a knowledge base to answer Your client shares that they had a poor customer experience Should be used when customer receives the wrong product Use this if your customer wants to return a product they bought Customer contacts you stating they never received a product they ordered
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